What Our Patients Say

“Several years ago I became a patient of Dr. Waterston.  I had avoided dental treatment for about 10 years, and the first dentist I saw for treatment only reinforced my fears.  After I experienced an escalating pain in a tooth with a new filling, a family member referred me to Buzz.  His staff spent a lot of time on the phone reassuring me about his gentle approach to dental care before I even entered the office.  His care began to change my opinion of dentistry and started me on a path to a renewed sense of trust in my dentist.  I had had years and years of TMJ muscular symptoms, and Buzz suggested that I wear an NTI device at night to stop me from clenching my teeth in my sleep.  This was an amazing discovery to me and greatly improved my symptoms.  Last year, after some dental issues that resulted in my needing surgery, I found myself feeling discouraged when I had pain on the opposite side of my mouth.  I visited an endodontist (ed. note:  root canal specialist), I was told that there was no nerve involvement causing my pain.  Buzz called me personally and asked me to come in.  Anticipating more of the dreaded poking and prodding, I was pleasantly surprised to learn a great deal about bite issues, and I left with the hope that adjusting my bite (an equilibration) might be the answer.  After the first adjustment visit, I experienced a significant decrease in my symptoms.  Buzz had prepared me for the fact that it might take several adjustments to complete my muscle “recovery,” and after the third adjustment, I experienced complete relief of my TMJ symptoms for the first time in over 10 years!  I would invest in this procedure again without any hesitation. It has produced a great change in my quality of life by eliminating daily pain and muscle tension.  I am grateful to Dr. Waterston and his staff for keeping up on the latest treatments and technologies to offer the highest quality of care to his patients.”
-Amy P.

 

"I'm sure there are many reasons your office is special, but I would just like to focus on one of those, and that was your effort to help me conquer my fear (or strong aversion to) dentistry.  You provided a level of compassion and support that I can't imagine I would have found at any other office.
Returning to the dentist after a 10+ year hiatus was difficult, but it was made so much easier due to your extended patience and positive attitude throughout the entire process.  These are characteristics that, like I said, I probably would not have found elsewhere (let alone in my hometown).
It's those qualities that make me grateful to be your patient.  Keep up the great work because, if your other patients are like me, they notice the efforts that you make to create a pleasant dental experience and they will keep coming back...just like me."
-Dave L.

 

"If you are looking for both exceptional customer service and excellence in dentistry, you should know about Waterston Dental Care in Media.  I first saw Dr. Harry "Buzz" Waterston in May of 2006 for a second opinion about treatment being recommended by another dentist.  The minute I entered the office I noticed the positive difference.  The receptionist picked up a walkie talkie to announce my arrival as though I was a celebrity and I was ushered in to meet Buzz without delay.  The way he listened to my story without interruption and how he presented his technical recommendations without attacking the other dentist impressed me.  Then, he wowed me by offering to make an immediate minor correction to a temporary crown, free of charge.  When I worried that my parking meter would expire if I stayed for a longer visit, Lisa, his receptionist, left the office to put their money in my meter and Buzz told me about his building's free parking lot.  I decided to become a Waterston patient that day.  Buzz leads a staff of highly skilled professionals who all work together as a team to provide their patients with a consistently excellent dental experience.  Their stated mission is to make patients feel special, important and cared for every time. How refreshing it is to be a patient of a business that keeps it's promises."
-Jane Dolente